Although this isn't the keyaspect for you to distinguish a trustworthy cloud hosting provider from a bad one and a reseller from a real provider, being able to call and communicate with a live person is a sign that you aren't using the services of a one-person company and that you can reach someone any time you're in need of support. The phone support for web hosting services may range from basic to dedicated, thus the issues that can be resolved with a call vary based on the company. Generally, these issues are simpler and feature billing or 1st level tech issues since more complex problems usually need a support ticket where both you and the sysadmins can follow what is going on with a given issue. However, the option to phone call your provider can save you a lot of time and efforts for the multitude of small issues that may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

In case you choose to take advantage of one of our Linux cloud hosting, you can get hold of our customer support crew over the telephone for 14 hrs per day. We will help you select the perfect package for your websites since we are aware that it is better to discuss these matters with a live person. In case you already own an account, we are able to assist you with any kind of sales/billing questions as well as general matters, even with some technical matters that don't require a long time or escalation to an administrator because it'll be more convenient to open a ticket for time-consuming troubles in order to have the entire correspondence in one place. We have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and speak with our agents.