The availability of the customer and technical support that a cloud hosting company offers can tell you a lot about the services that they offer too. If you are allowed to use just emails and tickets, you have most likely come across some reseller not the hosting provider. When this is the case, you'll probably have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for further help. When the provider offers you several means of communication with short response time available at any time, they are almost certainly the top provider, not only a reseller. Therefore you will benefit from prompt assistance and top quality support since they will have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it's generally much better to communicate with your web hosting company directly through your favourite way of communication.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all our cloud hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You'll be able to select the best way to contact us depending on where you are or the hardware you are using. We can easily assist you for almost any webhosting-related query that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the max reply time will never exceed one hour.