A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It's a very efficient way to receive some information about the hosting services or have some problem resolved because you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the low chance of errors when you exchange info such as usernames or domain names, the faster response time as the communication is live and the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue in question. What's more, you are able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone fees that you'll need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we offer live chat support as well. You can get in touch with us every day, which includes weekends and holidays, and we can give you more info about the Linux cloud hosting that we supply in case you are not a customer yet, or about common and billing questions when you already have an account. Though for entirely tech matters you have to open a ticket to the tech support, since such issues will need extra time to be dealt with, you can still get in touch with us on our live chat for some technical information. For example, we will help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you plenty of time. Even if our telephone lines are already off for the day, you can talk to a live person.