If you ever have any enquiries related to the web hosting service or you face a problem with your websites, you will need to touch base with the respective web hosting company’s tech support team. It may not make a difference how fast they’ll answer if you have a general query, but a problem like a misapplied app update, for example, may lead to your website becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the website will be offline. If you offer goods or services online, any downtime will harmfully affect your site and you may lose current or potential visitors. Lots of web hosting providers, especially resellers, reply to emails and trouble tickets within twenty four hours, but in the digital age that is way too long, since customers will scarcely ever revisit a site that is not functioning correctly over an extended interval.

One-Hour Response Guarantee in Cloud Hosting

If you’re using any of our Linux cloud hosting and you’ve got an enquiry or chance upon some obstacle, you can get in touch with us 24/7 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you will get a reply in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply, while in case there’s something that you need to do on your end, we will supply you with all the necessary info – what possible solutions to try out, what settings to check, and so on. Usually, you will receive a response within half an hour max, which means that waiting around for hours and hours on end or even for more than one day to obtain support is something out of the question. Our one-hour response guarantee is valid for any inquiry that you might have – technical, billing or general.