Integrated Ticketing System

If you have ordered a hosting package and you’ve got some inquiries in regards to a specific feature/function, or in case you have come across some difficulty and you need support, you should be able to contact the respective customer care staff. All web hosting providers use a ticketing system no matter if they offer other ways of contacting them aside from it or not, since the best way to deal with a problem most often is to send a ticket. This model of correspondence makes the replies exchanged by both sides easy to track and allows the client support staff members to escalate the case in the event that, for instance, a server admin has to intervene. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you need to use no less than two separate accounts to touch base with the technical support team and to actually administer the hosting space. Non-stop switching between the accounts might sometimes be a bore, not to mention the fact that it takes a very long time for the majority of web hosting companies to answer the tickets themselves.