Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Each support request you send to us will be responded to within maximum 1 hour. In case your support ticket or e–mail calls for additional assistance from a sysadmin, we will timely forward it and leave a comment to let you know that your matter is being examined. If you make use of our Admin Services package, all of the server management tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Premium Help Desk Support Service

  • Our customer support team will be online for you 24/7/365 should you need help while working with the Web Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated server. Furthermore if you require help handling all the day–to–day admin tasks on your dedicated hosting server, you can take advantage of our Admin Services package, that includes data backup hard disk drive space, OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Control Panel is preinstalled for each Linux dedicated hosting server. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on everything that you can do. Most help articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the Web Control Panel.